Bright D.

Key Skills

Software

Other

Top Subject Matter

Customer/CRM data quality

record management

and information verification

Top Data Types

Text

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Engagement & Administrative Support Specialist — BrightLine Solutions (2022–2023). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Google Workspace (Docs, Sheets, and Gmail. Education includes Bachelor of Science, Salem University (2018). AI-training focus includes data types such as Text and labeling workflows including Entity (NER) Classification.

Labeling Experience

Customer Service Support Assistant (Remote) — Oxjay Limited (2024–Present)

OtherTextEntity (NER) Classification

Provided remote customer service support by maintaining accurate customer and order records in digital systems. Reviewed and updated information to ensure completeness and correctness, following structured workflows and communication guidelines. Organized interaction data and tracked follow-up activities to support reliable recordkeeping. • Maintained accurate customer and order records • Reviewed and updated information for accuracy and completeness • Organized customer interaction data and tracked follow-ups • Followed structured workflows and communication guidelines

2024 - Present

Personal Assistant — SynergyGlobal (2023)

OtherTextEntity (NER) Classification

Worked as a personal assistant supporting administrative operations through organizing digital records and managing operational documentation. Reviewed documents and communications for accuracy and consistency while maintaining confidentiality. Coordinated task tracking and workflow activities that relied on maintaining structured information. • Organized digital records, schedules, and operational documentation • Managed information updates with confidentiality • Assisted with task tracking and workflow coordination • Reviewed documents and communication for accuracy and consistency

2023 - 2023

Customer Engagement & Administrative Support Specialist — BrightLine Solutions (2022–2023)

TextEntity (NER) Classification

Served as a customer engagement and administrative support specialist, maintaining accurate CRM records and organizing customer information. Performed information review and consistency checks to ensure documented data matched operational records. Worked with spreadsheets and documentation workflows to support accurate tracking and reporting. • Maintained CRM records and ensured data accuracy • Organized customer service documentation and information • Supported spreadsheet tracking and reporting tasks • Followed operational procedures and workflow guidelines

2022 - 2023

Education

Work History