Senior Technical Writer
Lead documentation for a Kubernetes-based cloud platform serving 300+ enterprise clients across East and West Africa, covering conceptual overviews, REST API references, and administrator guides. • Built a docs-as-code pipeline using GitHub Actions, Docusaurus, and Vale linter, cutting broken-link incidents by 55% and reducing review turnaround from 6 days to 2 days. • Partnered with ML engineers to author training, inference, and fine-tuning guides for an AI analytics product, resulting in a 38% reduction in related support tickets within 60 days of launch. • Established a peer-review and style-guide framework adopted across a 4-person writing team, raising content consistency scores from 65% to 93% in quarterly audits. • Implemented documentation analytics using Google Analytics and a custom dashboard to identify high-bounce pages and prioritise content improvements, increasing average session duration by 32