Freelancer

Key Skills

Software

Other

Top Subject Matter

Customer support communications and record verification

Text/document preparation

Verification Domain Expertise

Top Data Types

Text

Document

Video

Top Task Types

Data Collection

Freelancer Overview

Customer Service Representative (Remote) — remote QA-style verification of text records (Safaricom Call Centre). Brings 7+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Other and Google Drive. Education includes Diploma in Mass Communication, Jomo Kenyatta University of Agriculture and Technology (JKUAT) (2019) and Kenya Certificate of Secondary Education (KCSE), Giakanja Boys High School (2014). AI-training focus includes data types such as Text and Document and labeling workflows including Evaluation, Rating, and Data Coll

Labeling Experience

Freelance Administrative Support Specialist (Remote) — data/document QA and preparation for AI-ready information

DocumentData Collection

Delivered remote administrative and documentation support to clients, including legal professionals and small businesses. The work involved producing, proofreading, organizing, and managing detailed textual documents and records with high accuracy, discretion, and repeatable standards. These activities support data-prep and quality-assurance practices commonly used for downstream AI/data labeling workflows. • Prepared meeting minutes, legal documentation, reports, and administrative records • Drafted, proofread, and edited professional emails and correspondence • Conducted internet research and compiled accurate reports • Organized schedules and digital documentation while managing confidential information

2024 - Present

Customer Service Representative (Remote) — remote QA-style verification of text records (Safaricom Call Centre)

OtherText

Provided remote customer support while maintaining accurate customer records and meeting quality/performance targets. While the role was not explicitly labeled as AI training, the work required consistent verification of information and careful adherence to defined support standards. These quality checks align with evaluation-style review of text-based interactions and records. • Reviewed and updated customer/account information for accuracy • Followed quality and performance targets for remote support • Maintained detailed records with attention to detail • Managed interactions requiring verification and consistency

2020 - 2022

Education

Work History