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Brian M.

Brian M.

Lead Bot Developer

Kenya flagNairobi, Kenya

Key Skills

Software

No software listed

Top Subject Matter

My strongest subject matter areas are AI Evaluation & Quality Assurance
Conversational Decision Systems
specifically within the insurance claims domain. With 5+ years of experience designing
building
deploying production-grade AI-powered conversational bots integrated with LLMs (Anthropic Claude

Top Data Types

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Top Task Types

No task types listed

Freelancer Overview

Lead Bot Developer. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, University of Nairobi (2018).

Labeling Experience

During my academic capstone project, I led the design and execution of a comprehensive evaluation framework for an AI au

During my academic capstone project, I led the design and execution of a comprehensive evaluation framework for an AI auto claims prototype. I created 100+ synthetic FNOL claim files embedded with deliberate contradictions and decoy documentation, then manually labeled every file with ground-truth decisions—applying structured reason codes for fraud indicators (late reporting, recently purchased policy, inconsistent damage), calculating correct payouts under both comparative and contributory negligence frameworks, and citing relevant policy coverage. I then graded the AI's outputs against these pre-labeled benchmarks, systematically categorizing errors by type and producing a detailed 40-page feedback report with root-cause analysis and recommended logic corrections. I used my labeled dataset and targeted feedback to update the AI's rule engine, improving decision accuracy by about 18% in subsequent testing. This shows I can complete the full human-in-the-loop AI training cycle required for this role.

Not specified

Education

U

University of Nairobi

Bachelor of Science, Computer Science

Bachelor of Science
2014 - 2018

Work History

B

BotWave Solutions

Lead Bot Developer

Nairobi
2022 - Present
N

Nexify Digital

Backend and Integration Developer

Nairobi
2020 - 2021