Operations Assistant – Dons Ezone (Nairobi, 2024 – Present)
Provided operations assistance involving customer-facing document handling that supports digital service workflows. Assisted with online applications and managed tasks such as printing and scanning of documents. Ensured quality service delivery while supporting day-to-day operations and document management. • Assisted clients with online applications and document processing • Managed customer requests including printing/scanning • Supported daily operations and document management • Ensured quality service delivery