Brian K.

Key Skills

Software

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Top Subject Matter

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Top Task Types

Segmentation

Freelancer Overview

Customer Support Representative. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts, Daystar University (2020) and Kenya Certificate of Secondary Education, St. Peters Mumias Boys High School (2013). AI-training focus includes labeling workflows including Segmentation.

Labeling Experience

Customer Support Representative

Segmentation

As a Customer Support Representative, I respond to customer inquiries via email, phone, and live chat and ensure timely and accurate resolutions. I troubleshoot customer issues, provide technical support, and collaborate with the technical team to report bugs and suggest improvements. My role requires excellent communication, technical aptitude, and a strong customer service mindset. • Resolve customer concerns and ensure satisfaction through prompt assistance • Collaborate with technical teams to coordinate problem-solving efforts • Maintain a high level of professionalism and empathy in interactions • Analyze customer feedback to help improve service processes

2023 - Present

Education

Work History