Brenda W.

Key Skills

Software

Clickworker

Toloka

OneForma

Top Subject Matter

Search evaluation and content annotation for AI training

Content moderation and complaint triage (AI-annotation-like review)

Regulatory content review and complaint triage

Top Data Types

Text

Image

Video

Top Task Types

Routing

Classification

Evaluation/Rating

Transcription

Text Summarization

Text Generation

Object Detection

Entity (NER) Classification

Segmentation

Data Collection

Computer Programming/Coding

Prompt + Response Writing (SFT)

Freelancer Overview

AI Data Annotator & Evaluator (UHRS via Clickworker). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Clickworker and Other. Education includes Bachelor of Science, Chuka University (2021) and Product Management Certificate, EntryLevel (2022). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Routing.

Labeling Experience

Customer Care Assistant – Content & Complaint Review (NTSA)

OtherTextRouting

Performed content and complaint review with structured classification and escalation logic for large daily volumes of user-generated content. Categorized complaints using defined decision frameworks while identifying edge cases that required escalation. Produced structured outputs and reports to support downstream evaluation and resolution workflows. • Complaint classification and escalation • Edge case identification and routing • Structured documentation and monthly reporting • High-volume consistent review

2023 - Present

Corporate Communications Intern – Content Review (NTSA)

OtherTextRouting

Conducted content review by classifying and routing social media complaints using defined protocols and decision frameworks. Applied escalation logic to identify cases requiring specialist review and to ensure consistent handling across repetitive daily tasks. Produced structured review outputs and reports reflecting organized annotation and triage practices. • Complaint categorization across social platforms • Routing/escalation for complex cases • High-volume consistent processing • Structured daily media review reporting

2022 - 2023

AI Data Annotator & Evaluator (UHRS via Clickworker)

ClickworkerText

Completed data labeling, search result evaluation, and content categorization tasks on UHRS via Clickworker with a strong focus on guideline compliance. Rated relevance and content quality using multi-point rubrics, ensuring accurate and appropriate classifications for each instruction. Interpreted ambiguous cases and applied correct judgments consistently within the platform’s rule framework. • Search result relevance rating • Text classification and categorization • Content quality evaluation • AI response rating and feedback

Not specified

Education

Work History