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Brenda L.

Brenda L.

Customer Experience & Relationship Supervisor in Contract Review, Compliance, and Legal Research

USA flagfederal way, Usa

Key Skills

Software

AppenAppen
LabelboxLabelbox
Scale AIScale AI

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument

Top Task Types

ClassificationClassification
SegmentationSegmentation
Bounding BoxBounding Box
Text SummarizationText Summarization
Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Customer Experience & Relationship Supervisor in Contract Review, Compliance, and Legal Research. Brings 9+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Master of Science, Seattle University (2026) and Bachelor of Commerce, The Technical University of Kenya (2021). Well suited for text-focused AI training, including legal document review, compliance annotation, and rubric-based quality evaluation.

Labeling Experience

AI Data Annotation & Content Evaluation Specialist

TextTextClassificationClassification

Worked on AI training and data annotation projects involving text classification, sentiment analysis, response evaluation, and content moderation for machine learning models. Responsibilities included reviewing conversational AI outputs, labeling datasets based on quality and relevance guidelines, categorizing customer interactions, and validating data accuracy for training purposes. Performed quality assurance checks to ensure annotation consistency and compliance with project standards while meeting productivity and accuracy targets in remote collaborative environments. Contributed to improving AI model performance through detailed feedback and precise labeling of structured and unstructured text datasets.

2026 - Present

Education

T

The Technical University of Kenya

Bachelor of Commerce, Accounting

Bachelor of Commerce
2016 - 2021
S

Seattle University

Master of Science, Finance

Master of Science
2026

Work History

E

Equity Bank

Customer Experience & Relationship Supervisor

Nairobi
2025 - Present
E

Equity Bank

Customer Service Supervisor

Njoro
2024 - 2025