Senior UX Researcher at Microsoft—AI-powered sentiment analysis implementation and AI feature research support
Led research activities to implement AI-powered sentiment analysis within user research workflows for Dynamics 365. Coordinated qualitative and quantitative studies that generated labeled insights used to guide AI feature development. Partnered with cross-functional teams to operationalize survey and feedback mechanisms that supported AI evaluation and iteration. • Built and validated sentiment-driven insights from user feedback. • Designed moderated/unmoderated usability and interview/survey studies producing textual data signals. • Supported evaluation of generative/agentic AI experiences via user feedback instrumentation. • Communicated findings to stakeholders to inform product direction.