Brad L.

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Freelancer Overview

I have extensive experience driving customer success and optimizing data-driven processes for SaaS platforms, with a strong focus on maximizing user adoption and performance through strategic guidance and technical support. My background includes managing large client portfolios, implementing onboarding and training programs, and leveraging tools like Hubspot, Monday, Zendesk, Zoho, and Google and Microsoft Workspaces to track and analyze key performance metrics. I have led projects involving CRM migrations and process automation, which required meticulous data handling and quality assurance—skills directly transferable to data labeling and AI training data roles. My collaborative approach and attention to detail ensure high-quality outcomes, whether aligning sales strategies or supporting teams in adopting best practices for data accuracy and consistency.

Education

Work History