Bra A.

Key Skills

Software

Other

Top Subject Matter

Research and social science (literature review, surveys/interviews, qualitative & quantitative analysis)

Customer support operations and technical troubleshooting

Top Data Types

Text

Image

Top Task Types

Data Collection

Bounding Box

Freelancer Overview

Research Assistant at Prolific (Accra). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, University of Energy and Natural Resources (2021) and High School Diploma, Techiman Senior High School (2013). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Virtual assistant representative at Marbills care

OtherTextData Collection

Worked as a Virtual Assistant Representative in a customer support capacity that included gathering and interpreting customer requests. Resolved customer issues by using knowledge to improve service outcomes and satisfaction. Conducted system analysis and testing to troubleshoot technical issues and implement solutions. • Answered customer questions and handled requests to support resolution. • Identified customer needs and coordinated with team members. • Conducted system analysis and testing to address technical inefficiencies. • Utilized technical expertise to troubleshoot complex problems.

2024 - 2026

Research Assistant at Prolific (Accra)

OtherTextData Collection

Served as a Research Assistant supporting research workflows that required collecting and organizing textual information from multiple sources. Conducted surveys and interviews to gather participant data and performed quality assurance checks to verify collected materials. Organized qualitative and quantitative research outputs for further investigation and accurate reporting. • Collected data via surveys, interviews, and online databases. • Performed literature reviews and created summaries of existing studies. • Conducted quality assurance checks on collected materials. • Analyzed qualitative and quantitative data using statistical software (SPSS or STATA).

2022 - 2024

Education

Work History