AI-Enhanced Customer Intelligence & Data Quality Analytics - Insurance
Performed data quality analytics for an AI-enhanced customer intelligence use case by validating and cleaning dataset content prior to generating insights. Leveraged generative AI tools to support research, insight generation, and validation while ensuring outputs were accurate and aligned with data quality checks. Produced interactive dashboards and KPI reports that improved reporting efficiency and supported data-driven decision-making for the analytics workflow.• Used Power BI, Power Query, DAX, and SQL to clean and model customer and transaction data.• Applied quality checks and validation steps to ensure reliable analytical outputs.• Employed ChatGPT and Gemini to assist research and validate findings against data.• Built KPI dashboards to surface trends and segments for stakeholder use.