Blessing U.

Key Skills

Freelancer Overview

BLESSING UCHE Lagos, Nigeria | Available for Remote Work (EST/GMT Hours) +234 902 912 5660 | [email protected] PROFESSIONAL SUMMARY Results-driven Virtual Assistant,Customer Service and Administrative Support professional with 3+ years of experience .Skilled in handling high-volume customer interactions, resolving complaints, managing CRM systems, and improving customer satisfaction. Proficient in Salesforce, Zendesk, HubSpot, Microsoft Office Suite, and Google Workspace. Strong communication, problem-solving, and relationship management skills with a proven ability to improve operational efficiency and customer retention. CORE SKILLS  Customer Service & Support  CRM Management (Salesforce, Zendesk, HubSpot)  Email, Phone & Live Chat Support  Administrative Support  Scheduling & Calendar Management  Customer Relationship Management  Conflict Resolution & Problem Solving  Data Entry & Record Keeping  Microsoft Office Suite  Google Workspace  Sales Support & Upselling  Communication & Negotiation Skills PROFESSIONAL EXPERIENCE Sales & Customer Support Specialist Telecomsxchange – Remote January 2024 – Present  Managed 60+ daily customer interactions via phone, email, and live chat while maintaining a 97% customer satisfaction rating.  Handled 40+ inbound customer calls daily, resolving service complaints, subscription inquiries, and account-related issues within SLA timelines.  Increased company revenue by 30% through effective upselling and cross-selling