Blessing A.

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Classification

Freelancer Overview

Customer Service Representative. Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Tai Solarin University of Education (2021) and Diploma, Kogi State University (2016). AI-training focus includes labeling workflows including Classification.

Labeling Experience

Customer Service Representative

Classification

As a Customer Service Representative, I handled high volumes of customer inquiries and complaints, ensuring prompt and effective service. I collaborated with various teams to resolve complex issues and documented all customer interactions for quality assurance. Strong product knowledge and commitment to customer satisfaction were essential for this role. • Managed large volumes of inbound and outbound calls to address customer needs. • Provided accurate information and tailored solutions using my knowledge of products and company policies. • Documented and tracked interactions to help improve service quality. • Worked with teams to address and resolve issues, enhancing customer satisfaction and retention.

2024 - 2025

Library Clerk (Internship)

Classification

During my industrial training as a Library Clerk, I maintained cataloguing systems to ensure accurate record keeping for both students and staff. I supported library users in locating materials and contributed to digitization projects. Attention to detail, classification knowledge, and user service were key parts of my responsibilities. • Maintained and updated the library’s cataloguing systems. • Classified, sorted, and shelved books according to library standards. • Assisted patrons in locating materials and provided research support. • Supported digitization initiatives to promote effective resource use.

2019 - 2019

Education

Work History