Benith M.

Key Skills

Software

Other

Micro1

Top Subject Matter

LLM evaluation for reasoning

Safety Domain Expertise

and instruction-following

Top Data Types

Text

Document

Top Task Types

Question Answering

Text Generation

Text Summarization

Freelancer Overview

AI Training & Content Evaluation Specialist (Invisible Technologies). Brings 1+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Internal, Proprietary Tooling, and Micro1. Education includes Bachelor of Honors Business Administration, University of Derby (2020) and Bachelor of Business Administration, Excella School (2020). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

AI Training

OtherTextQuestion AnsweringText Generation

I signed an NDA

2025 - 2026

AI Training & Content Evaluation Specialist (Invisible Technologies)

Text

Evaluated 15,000+ AI-generated responses covering reasoning, safety, and instruction-following using reviewer benchmarks and rubric-based criteria. Compared multiple model outputs to select the most accurate, safe, and context-appropriate responses for quality and compliance. Conducted annotation, moderation, and quality assurance within AI training pipelines while providing structured feedback to improve model performance and user experience. • 95%+ agreement with reviewer benchmarks for response accuracy, clarity, and policy compliance • Hallucination and edge-case awareness to support continuous model improvement • Quality checks for guideline compliance on generated content • Structured feedback loops to refine training outcomes and UX

2026 - Present

Customer Support Representative & Training Assistant (Canadian Call Center, Rwanda)

Text

Provided multilingual customer support and training assistance using structured, rubric-based scoring and feedback to improve education and immigration-related responses. Conducted error tracing and failure-mode analysis to identify recurring issues and support resolution workflows. Documented processes and improved response consistency through knowledge resources, SOPs/playbooks, and KPI/dashboard-driven tracking, including QA reviews for onboarding new team members. • Rubric-based scoring and structured feedback for response quality • Error tracing and failure-mode analysis for operational improvement • Knowledge resources, SOPs/playbooks, and KPI dashboarding to standardize outputs • QA reviews and support for training new team members

2020 - 2025

Education

Work History