Founder & Operations Manager — Katah’s Luxe (Jan 2023 – Present)
Managed content review and quality checking tasks to ensure materials met customer engagement goals. Performed customer-facing communication support that required assessing inquiries and ensuring accurate, high-quality responses. Used structured processes to maintain consistency across online content and customer records. • Reviewed and managed online content for customer engagement • Monitored and responded to calls, chats, and social media inquiries • Resolved customer complaints professionally and efficiently • Maintained customer records and supported business growth through organization