HUGO TECH — Project Training Lead (Remote)
Served as a project training lead for agents performing AI data labeling and annotation workflows on multi-modal datasets. Provided hands-on immediate support to agents for common labeling questions encountered during production. Ensured labeling quality alignment with client targets through QA collaboration and readiness checks. • Prepared tailored guideline and resource materials for new and existing challenges. • Onboarded new hires and trained them on project intricacies prior to production. • Worked with Quality managers to help agents meet client quality expectations. • Supported agents with real-time troubleshooting of labeling tasks.