Babatunde A.

Key Skills

Software

Other

Top Subject Matter

Business analytics dataset preparation and KPI reporting

Customer support text triage and interaction recordkeeping

Top Data Types

Document

Text

Top Task Types

Data Collection

Freelancer Overview

Data Analyst (dataset collection/cleaning and KPI data preparation) at Softcom Limited. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, National Open University of Nigeria (2022) and Software Engineering, 01 Edu (Learn2Earn Lagos) (2024). AI-training focus includes data types such as Document and Text and labeling workflows including Data Collection.

Labeling Experience

Data Analyst (dataset collection/cleaning and KPI data preparation) at Softcom Limited

OtherDocumentData Collection

Collected and prepared datasets to generate business insights and support decision-making. Built and maintained SQL/Python reporting artifacts to track KPIs and communicated findings to stakeholders. Ensured transparency by documenting data processes and results for reproducibility across the team. • Collected datasets and performed data cleaning • Created dashboards and reports using SQL and Python • Collaborated with product and operations to identify trends • Documented data pipelines and visualization outputs

2024 - Present

Remote Customer Care Virtual Assistant at Transquisite Consulting

OtherTextData Collection

Handled high-volume customer inquiries and maintained service records using CRM tools. Resolved complaints and escalated complex issues to relevant departments while tracking the interaction history. Used communication documentation to support consistent follow-up and service continuity. • Managed email and live-chat inquiries • Logged and maintained accurate CRM interaction records • Escalated issues to appropriate departments • Identified recurring pain points and recommended process improvements

2023 - 2023

Education

Work History