Babajide O.

Key Skills

Software

Other

Don't disclose

Top Subject Matter

Customer warranty and technical issue documentation

Healthcare insurance verification and patient account recordkeeping

Customer service case documentation in CRM

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Customer Support Assistant (Hylio Inc.) - warranty data tracking and Jira documentation. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Jira, Salesforce, and Other. Education includes Bachelor of Arts, Forestry Cooperative College and Higher National Diploma, The Polytechnic Ibadan. AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Customer Support Assistant (Hylio Inc.) - warranty data tracking and Jira documentation

TextData Collection

You entered and maintained customer warranty data in centralized tracking systems to support accurate recordkeeping and downstream review. You logged customer complaints and technical issues into Jira with complete, traceable documentation for follow-up workflows. You tracked warranty return items and coordinated updates by monitoring dormant tickets and contacting customers to maintain operational momentum. • Warranty data entry and maintenance in tracking systems • Jira issue logging and ticket reference assignment • Monitoring dormant tickets and customer follow-ups • Recording component failures and rental equipment/crash data in tracking sheets

2025 - Present

Patient Service Representative (CVS Health) - data collection and documentation for insurance/billing support

TextData Collection

You processed high volumes of patient insurance verification and billing-related information by collecting and recording benefit details to ensure accurate patient accounts. You maintained detailed documentation of patient interactions, account updates, and follow-up activities in accordance with HIPAA and company policies. You investigated and escalated complex billing and claim denial issues while ensuring the information captured was complete for resolution. • Insurance verification data capture (eligibility, deductibles, copays, coinsurance) • Documentation of patient interactions and account updates • Claim denial/underpayment/billing discrepancy resolution workflow support • Escalation and follow-up logging for timely resolution

2023 - 2025

Customer Support Specialist - CRM documentation and issue tracking

OtherTextData Collection

You provided customer support across phone, email, and live chat while capturing account questions, billing concerns, and service requests for issue resolution. You maintained accurate documentation of customer interactions and follow-up activities in CRM systems to support consistent handling of inquiries. You investigated and escalated complex customer issues to relevant teams to ensure timely closure. • Handling 60+ daily customer inquiries via multichannel support • CRM-based documentation of customer/account updates • Investigation and escalation of complex issues • Tracking and follow-up through to timely resolution

2022 - 2023

Customer Service Representative - customer interaction data capture

Don't discloseTextData Collection

You resolved customer inquiries by collecting request details and recording administrative/account information during support interactions. You coordinated scheduling and registration questions and maintained accurate documentation of customer concerns and outcomes. You supported administrative tasks and data entry functions while prioritizing prompt resolution and customer satisfaction. • Capturing customer scheduling/registration/account query details • Phone/email/chat inquiry handling and outcome documentation • Administrative support and data entry tasks • Prompt resolution of general service inquiries

2020 - 2022

Education

Work History