Key Account Manager (Corporate Sales)
As a Key Account Manager in corporate sales, you created a professional buying experience for customers and managed direct sales and after-sales support. You served as the first point of contact for customer inquiries, complaints, and service information, and ensured prompt resolution of issues. You also educated customers on products and initiatives, handled customer registration updates, and escalated cases to the support team when needed. • Manage direct sales and after-sales support for end users • Address customer needs, queries, and complaints with timely resolution • Educate customers on new products, initiatives, and service selection • Handle customer registrations and escalate issues to support teams