Customer Service Assistant — customer data capture and record management (Abuja, Nigeria)
Responded to customer inquiries via phone, email, and in-person channels while maintaining accurate records of interactions and transactions. Resolved complaints by gathering relevant information and documenting outcomes for follow-up. Provided product and service information and supported daily administrative operations requiring data capture and record management. • Customer inquiry handling across channels • Complaint resolution documentation • Accurate record keeping of transactions • Administrative support for daily operations