Ayodamola F.

Key Skills

Freelancer Overview

AYODAMOLA FEYI-AKINBILE Management & Operations Professional Niagara Falls, ON, Canada | Open to Administrative & Customer Facing Roles linkedin.com/in/ayodamola-feyi-akinbile |+1 365 359 6004 | [email protected] PROFILE SUMMARY Management professional with over five years of experience coordinating operations, managing teams, maintaining service quality standards, interfacing with stakeholders, and resolving issues in fast-paced environments. Proven ability to oversee day-to-day activities, manage priorities, document processes, and ensure consistent service delivery. Strong stakeholder communication and customer-service mindset, seeking to apply transferable management skills to administrative and customer-facing roles. RELEVANT MANAGEMENT & OPERATIONS EXPERIENCE Product Manager / Operations Lead – MocX (Remote) - Coordinate day-to-day operations across engineering, hardware, and field teams to ensure uninterrupted service delivery - Plan, prioritize, and track operational work, ensuring tasks are completed on time and to agreed standards - Act as an escalation point for operational and service issues, coordinating resolution across teams - Maintain documentation, procedures, and reporting to support service consistency - Identify and implement process improvements to increase reliability and user satisfaction Senior Quality Assurance Engineer – Moniepoint Group (Remote) - Oversaw service quality across multiple product areas, ensuring operational standards were consis