Ayobola A.

Key Skills

Software

Other

Don't disclose

Top Subject Matter

Conversational AI/NLP chatbot for telecommunications customer acquisition

Conversational AI for customer engagement (telecom)

Top Data Types

Text

Image

Top Task Types

Prompt + Response Writing (SFT)

Fine-tuning

Classification

Freelancer Overview

Business and Growth Consultant / Co-Founder, Head of Product — Conversational AI Chatbot development (Data Science Niger. Brings 13+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Master of Business Administration, INSEAD (2019) and Bachelor of Science, Olabisi Onabanjo University (2007). AI-training focus includes data types such as Text and labeling workflows including Prompt + Response Writing (SFT), Classification, and Evaluation.

Labeling Experience

Business and Growth Consultant / Co-Founder, Head of Product — Conversational AI Chatbot development (Data Science Nigeria & ValourlineTechnologies)

Don't discloseTextPrompt + Response Writing (SFT)

Developed and deployed conversational AI chatbot solutions as part of product and platform initiatives, which typically require iterative preparation of training materials and/or curated prompt/response pairs for model behavior. This work involved translating AI use-case requirements into actionable conversational flows and acceptance into an accelerator program. The emphasis was on getting AI functionality ready for real-world engagement rather than traditional data annotation tasks.• Created multiple AI use cases to support the chatbot and program goals.• Built conversational AI flows using natural language processing concepts.• Prepared materials and specifications needed for AI system performance validation.• Coordinated cross-functional teams to align AI behavior with product requirements.

2020 - 2022

Head of TEFConnect (Digital Platform) — AI-powered grant application feature implementation

Don't discloseTextClassification

Implemented an AI-powered grant application feature that reduced manual review effort, implying preparation/usage of AI-assisted decisioning data and evaluation signals. The work focused on operationalizing AI functionality within a digital platform context. This included turning grant application content into structured inputs suitable for automated or AI-supported processing. • Developed an AI-powered grant application capability for TEFConnect.• Reduced manual review spend by 95% via AI automation/decision support.• Integrated the feature into an existing digital platform workflow.• Supported monitoring of outcomes for AI-assisted grant processing.

2019 - 2020

Digital Service Manager / Coca-Cola Hellenic Group followed by Assistant Manager role at Airtel Networks; AI chatbot launched with measurable acquisition impact

OtherTextFine-tuning

Pioneered AI-driven digital transformation initiatives that included launching AI chatbot features to support telecommunications customer engagement. Directed AI chatbot rollout efforts and supported the adoption of automated conversational capabilities to improve acquisition and revenue outcomes. Used product and growth analytics to guide iterative refinement of AI-enabled customer journeys.• Led integration and operationalization of AI chatbot functionality for user engagement.• Drove performance improvement initiatives using data-driven decision making.• Coordinated delivery across product, engineering, and operations stakeholders.• Aligned AI chatbot capabilities with business growth objectives.

2018 - 2019

Assistant Manager / Product leader of Airtel Networks Limited; launched an AI chatbot achieving a 45% acquisition rate within two months

Don't discloseTextPrompt + Response Writing (SFT)

Led digital product management efforts for a mobile network operator and launched an AI chatbot, which required configuring and evaluating chatbot interactions to achieve measurable acquisition performance. The work centered on making the chatbot perform effectively in customer-facing conversations. This implies iterative creation of conversational content and evaluation of responses to optimize user acquisition outcomes. • Launched an AI chatbot achieving a 45% acquisition rate within two months.• Managed strategic delivery of AI-enabled customer engagement.• Coordinated product planning and optimization based on acquisition outcomes.• Ensured chatbot performance aligned with business targets.

2014 - 2018

Education

Work History