Annotation Quality Assurance Lead
Led independent and freelance text/NLP annotation and AI evaluation for business operations, fintech, and healthcare training pipelines. Produced multi-class sentiment and intent labels, performed instruction-following quality assessments, and ranked/rated model outputs to support alignment. Created conversational AI training data including multi-turn dialogues, intents, and entities for chatbot systems. • Annotated text for sentence classification, NER, coreference resolution, and relation extraction across operational documents. • Labeled customer communications and support tickets using fine-grained sentiment and intent taxonomies. • Evaluated AI responses for accuracy, helpfulness, safety, and guideline adherence, including output ranking. • Labeled business/financial documents (invoices, contracts, statements) for information extraction and document AI models.