Yellow Card Brand Ambassador (2023–2025) — user onboarding and support for digital financial services (not explicitly data labeling)
The role involved educating and onboarding new users for a digital financial services product by supporting user understanding through guided communication. The work required consistent categorization of user needs and appropriate guidance based on observed questions and issues. It emphasized structured, text-based interaction patterns aligned to onboarding and referral workflows. • User onboarding support via guided explanations • Classifying and responding to user questions/issues • Referral and community engagement coordination • Customer support communication