Administrative Officer & ICT Support Lead (AI & ICT training facilitator)
Provided AI and ICT training sessions that supported staff in applying AI tools to productivity workflows, including prompt evaluation and response ranking practices. Focused on improving how learners structured and assessed AI outputs for organizational decision-making and reduced workload. Supported practical adoption by integrating AI-assisted automation concepts into daily administrative processes. • Trained 30+ staff on AI/ICT tool usage and digital workflows. • Worked on AI-assisted email prioritization and calendar automation concepts. • Developed and delivered training materials for Microsoft 365 and Google Workspace. • Guided staff on using AI-driven productivity tools via first-line support.