Atziry L.

Key Skills

Software

Scale AI

Other

Top Subject Matter

LLM evaluation and preference/reward modeling

Bilingual customer support data documentation

E-Commerce- Product Sales Marketing and Customer Support

Top Data Types

Text

Image

Video

Top Task Types

RLHF

Data Collection

Question Answering

Classification

Bounding Box

Object Detection

Text Generation

Text Summarization

Fine-tuning

Prompt + Response Writing (SFT)

Evaluation/Rating

Freelancer Overview

AI Data Annotator / LLM Evaluator (Scale AI via Outlier). Brings 15+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Scale AI. Education includes Bachelor of Business Administration, Ball State University (2012). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

AI Data Annotator / LLM Evaluator (Scale AI via Outlier)

Scale AITextRLHF

Evaluated LLM-generated responses by reviewing, analyzing, and ranking reply quality using detailed guidelines and rubrics. Provided constructive written feedback to improve helpfulness, correctness, and alignment with expected behavior. Followed project requirements to maintain high consistency and accuracy across high-volume remote tasks. • Reviewed AI model responses and chains of thought for correctness and approach • Ranked outputs based on quality dimensions (correctness/quality) per rubric • Authored feedback to improve model alignment and performance • Completed consistent high-volume evaluation work in a remote setting

2025 - Present

Bilingual Customer Support & Virtual Assistant (Upwork)

OtherTextData CollectionQuestion Answering

Performed high-volume bilingual customer support using strict client guidelines, scripts, and standardized processes. Documented interactions accurately across many tickets to support consistent handling and quality standards. Escalated complex or technical issues when needed while maintaining professional communication. • Answered questions via live chat, email, and phone using provided scripts • Assisted with account setup, navigation, and issue resolution • Recorded detailed interaction notes for thousands of tickets • Escalated complex issues appropriately to maintain quality and consistency

2017 - Present

Etsy Shop Owner & Customer Support Specialist (Self-Employed)

OtherTextClassification

Resolved order- and product-related customer messages with attention to detail and adherence to operational guidelines. Maintained accurate records of customer interactions and follow-ups for quality control. Balanced multiple remote tasks while meeting strict deadlines with consistent communication. • Responded to messages about orders, payments, and product questions • Resolved inquiries accurately to maintain high customer satisfaction • Documented interactions and follow-ups for quality control records • Managed high-volume inbox and ensured consistent, timely responses

2016 - 2026

Education

Work History