AI/ML prototyping and QA-focused IT Operations Internship at ABM Technologies.
Created and iterated on Generative AI/ML prototypes to support automation and product development. Performed comprehensive QA testing across multiple software modules, identifying critical bugs and usability issues before client delivery. Contributed technical briefs and collaborated with stakeholders to shape requirements and feature updates. • Built 3+ Generative AI/ML prototypes improving automation efficiency by up to 25%. • Produced 4+ technical briefs covering AI, cybersecurity, and cloud research. • Gathered requirements and feedback in weekly client meetings with teams of 5–10 stakeholders. • Identified 10+ critical bugs and usability issues through QA testing.