Asil K.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer service and sales call QA (evaluation of communication quality)

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Top Data Types

Text

Video

Document

Top Task Types

Prompt + Response Writing (SFT)

Text Summarization

Data Collection

Freelancer Overview

Quality Analyst (Remote) performing evaluation and ratings on customer service and sales calls.. Professional background includes roles such as Quality Analyst (Remote). Core strengths include Don't disclose. Education includes Bachelor of Science, Sukkur IBA University (2028) and Intermediate, IBA Public School. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Quality Analyst (Remote) performing evaluation and ratings on customer service and sales calls.

Don't discloseText

Conducted quality evaluation of customer service and sales calls by auditing inbound and outbound interactions against predefined quality and compliance requirements. Used call audit processes and KPI scorecards to rate performance and identify improvement areas for agents and sales effectiveness. Supported data-driven coaching and feedback workflows to improve outcomes across operations teams. • Performed QA scorecard-based rating of call performance • Measured metrics such as CSAT, AHT, FCR, compliance scores, conversion rates, and retention • Identified performance trends and operational risks from audited data • Delivered virtual coaching sessions based on audit findings

2024 - Present

Education

Work History