Ashwini T.

Key Skills

Software

Telus

Don't disclose

Other

Top Subject Matter

IVR linguistic flow mapping

payer research

NLP quality assurance

Top Data Types

Document

Text

Audio

Top Task Types

Data Collection

Emotion Recognition

Entity (NER) Classification

Evaluation/Rating

Mapping

Text Generation

Freelancer Overview

Language Analyst (Outbound AI) – IVR mapping & linguistic flow work. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose, Inception Platform, and SpaCy. Education includes Master of Arts, Maharaja Sayajirao University of Baroda (2018) and Bachelor of Arts, Maharaja Sayajirao University of Baroda (2016). AI-training focus includes data types such as Text and Audio and labeling workflows including Mapping, Entity (NER) Classification, and Data Collection.

Labeling Experience

Language Analyst (Outbound AI) – IVR mapping & linguistic flow work

Don't discloseTextMapping

Mapped and diagrammed Interactive Voice Response (IVR) trees to capture complete linguistic flow paths for payer research. Performed dataset and customer data analysis from Excel/CSV to support audit and actionable insights. Conducted performance testing related to maintenance cycles and new feature releases and produced documentation for testing methodologies. • Built linguistic flow diagrams from IVR structures for payer research • Analyzed and audited datasets using Excel and CSV • Supported ongoing QA and testing for NLP/AI-related staging console releases • Documented maintenance procedures and testing methodology updates

2024 - Present

Language Analyst (Crimson Interactive Pvt. Ltd.) – Multilingual dataset annotation & NLP evaluation

TextEntity (NER) Classification

Optimized linguistic NLP rules using SpaCy for Named Entity Recognition (NER), Part-of-Speech (POS) tagging, and dependency parsing tasks. Evaluated and rated experimental NLP and generative AI model outputs for accuracy, fluency, relevance, and linguistic quality. Annotated multilingual datasets and collaborated with ML engineers on NLP tools and projects requiring linguistic labeling and evaluation. • Used SpaCy to improve NER/POS/dependency parsing performance • Annotated multilingual datasets on the Inception annotation platform • Evaluated LLM outputs (Llama, Falcon, ChatGPT, Bard) for linguistic quality • Supported citation labeling analysis and other linguistic quality checks with ML engineers

2021 - 2024

Spoken English and IELTS Trainer (Futurelink Consultants) – Language tutoring

OtherAudioText Generation

Delivered IELTS training modules across listening, speaking, reading, and writing with structured lesson delivery and assessment preparation. Created instructional materials using audio-visual resources and hands-on activities to support language skill development. Provided feedback on student work to improve performance and comprehension. • Taught IELTS Academic and General modules (4 skills) • Developed lesson plans, assignments, and assessments • Used audio-visual and interactive learning materials • Gave constructive feedback to learners

2019 - 2019

Research Assistant (Maharaja Sayajirao University of Baroda) – Research process documentation & data collection support

OtherTextData Collection

Supported research execution with detailed documentation and participant coordination to ensure accurate data collection. Prepared meeting agendas and recorded minutes to maintain traceable research outcomes. Focused on avoiding data collection errors through careful participant preparation and follow-up communications. • Maintained documentation of research processes and results • Coordinated participant preparation and follow-ups • Generated agendas and recorded minutes for accurate project records • Ensured data collection quality through process discipline

2018 - 2018

Education

Work History