Head of AI Ops & Automation, Convogpt Ai (April 2025 - Present)
Led AI operations for a voice agent platform, focusing on prompt engineering and production-ready deployment. Worked on controlling voice emotion/temperature and handling rebuttal flows to improve conversational reliability. Contributed to multi-language agent development and system optimization for real-world voice interactions. • Designed AI operational workflows for voice agent systems • Optimized prompt structures for conversational quality and reliability • Managed multi-project AI automation implementations across business verticals • Developed capabilities for voice emotion and temperature control