Bupa Cromwell Hospital — Patient Services & Operations Coordinator (AI & LLM Data Quality Assurance)
TextReviewed and audited AI-generated medical, fitness, and health content for safety, accuracy, and bias using frontier LLMs. Engineered structured safety prompts and checked outputs for hallucinations or dangerous advice before use in human-in-the-loop workflows. Ensured compliance with insurer policies and international standards through objective guideline adherence and documentation. • Evaluated LLM responses (ChatGPT, Google Gemini, MS Copilot) and performed content review quality checks. • Detected hallucinations and flagged unsafe or non-compliant information for correction. • Applied health-and-wellness domain knowledge to fact-check complex datasets against scientific and industry standards. • Produced high-quality documentation to support QA and compliance review processes.