Ariana H.

Key Skills

Software

No software listed

Top Subject Matter

E-commerce Product Data & Taxonomy

Customer Support

Product Recommendation

Top Data Types

Text

Video

Document

Top Task Types

Prompt + Response Writing (SFT)

Freelancer Overview

AI Chatbot Trainer & Evaluator, Lashify. Brings 16+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and ChatGPT. Education includes Associate Degree of Science, Quinsigamond Community College. AI-training focus includes data types such as Text and labeling workflows including Prompt + Response Writing (SFT), Evaluation, and Rating.

Labeling Experience

AI Chatbot Trainer & Evaluator, Lashify

TextPrompt + Response Writing (SFT)

Trained and improved a customer-facing AI chat agent by collaborating with the tech team to enhance product logic, website navigation, and customer support paths. Used prompt testing and response comparison to refine chatbot outputs and ensure more helpful and accurate answers. Developed structured training content and documentation, including SOPs and modules, for AI knowledge transfer and evaluation processes. • Partnered with engineers to teach the AI correct question flows and context-specific logic. • Created and reviewed prompts and AI-generated responses for accuracy, completeness, and customer relevance. • Designed onboarding documentation to standardize AI training procedures and reduce ramp time. • Conducted ongoing evaluations to identify and address generic or incomplete answers.

2023 - Present

AI Evaluation & Documentation Specialist, Houghtaling Financial Services

Text

Used AI tools to support prompt testing, document drafting, summarization, response comparison, and quality review within accounting and business system operations. Evaluated AI-generated outputs for accuracy, tone, completeness, and usefulness, ensuring reliability in business decision documentation. Established repeatable evaluation and cleanup processes to uphold data integrity and system accuracy. • Applied human-in-the-loop review to validate and correct AI draft documents and outputs. • Audited data processed by AI for factual and operational correctness in bookkeeping and business records. • Utilized AI-based summarization and workflow tools for structured documentation. • Standardized evaluation benchmarks and reporting for business owner actionability.

2020 - Present

Education

Work History