Chargeback/Fraud Analyst (dispute case validation & classification)
Managed dispute and card-network case processing by validating transaction data and classifying cases for submission. Reviewed high-risk and card-not-present scenarios to apply enhanced due diligence aligned with fraud prevention and compliance frameworks. Maintained centralized case logs and status tracking to support audit readiness and timely stakeholder updates. • Processed high volumes of dispute/transaction requests while ensuring SLA adherence and accuracy. • Monitored case status, responded to network feedback, and updated internal stakeholders. • Maintained detailed documentation within centralized systems to support reporting and audits. • Collaborated cross-functionally to resolve exceptions and improve workflow efficiency.