Anuoluwapo A.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer records

service requests

CRM documentation (hospitality/property support)

Top Data Types

Text

Document

Image

Top Task Types

Classification

Data Collection

Evaluation/Rating

Freelancer Overview

Customer Care Representative (CRM documentation and structured data verification) at Thiancee Restaurant (Oct 2022 – Feb. Brings 2+ years of professional experience across complex professional workflows, research, and quality focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Arts, University of Lagos (2024). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

Customer Service Representative (structured CRM record verification and reporting) at Zent Haven Realty Limited (Oct 2024 – Present)

TextClassification

Maintained and updated CRM databases containing client records, feedback, and service requests using structured processes. Reviewed and verified client data for accuracy and ensured correct follow-up actions were documented. Documented inspection updates and tracked workflow progress across teams while preparing reports from the maintained records. • Maintained accurate client records, feedback, and service request details in CRM. • Conducted data review and validation for follow-ups. • Coordinated information between teams to support accurate service delivery. • Prepared weekly performance/financial reports using spreadsheets and ensured data integrity.

2024 - Present

Customer Accounts Recovery Specialist (structured CRM record updates and verification) at Loyal Credit Limited (Apr 2024 – Oct 2024)

TextClassification

Managed outbound recovery tasks using structured scripts and compliance guidelines to update and escalate customer repayment-related records. Reviewed interaction and repayment data, ensuring documentation followed required formats and accuracy expectations. Maintained performance against productivity targets while keeping CRM records current. • Updated customer accounts and escalated complex cases based on structured criteria. • Maintained detailed documentation of interactions and repayment progress. • Tracked daily outbound tasks and ensured records stayed consistent. • Met strict monthly productivity and performance targets.

2024 - 2024

Customer Care Representative (CRM documentation and structured data verification) at Thiancee Restaurant (Oct 2022 – Feb 2024)

TextClassification

Performed structured review and verification of customer/service records in CRM systems, ensuring entries met defined accuracy standards. Categorized and maintained client requests and inspection updates according to internal guidelines and workflows. Collaborated across teams to resolve inconsistencies and keep data consistent across records. • Reviewed and validated customer data for accuracy and follow-ups. • Updated service request documentation and delivery tracking fields. • Resolved complaints using structured processes and required documentation. • Maintained quality and consistency in high-volume task handling.

2022 - 2024

Education

Work History