JM Goodhope Academy — Computer Technician / IT Support (AI-assisted problem-solving)
Applied AI-assisted workflows to support troubleshooting and system setup, using AI tools to improve efficiency during technical problem-solving. Contributed to structured reasoning review and debugging by validating suggested solutions and refining prompts for better outcomes. Used AI-enabled automation thinking to streamline repetitive IT tasks. • Supported debugging and issue resolution with AI assistance • Used reasoning validation to check technical logic and proposed fixes • Assisted with automation workflows for operational efficiency • Worked with modern AI tools for prompt refinement and evaluation