Anne K.

Key Skills

Software

Mercor

CloudFactory

Remotasks

Top Subject Matter

Multilingual AI training data curation and extraction

LLM response evaluation

rubric design

Top Data Types

Text

Document

Image

Top Task Types

Data Collection

Bounding Box

Freelancer Overview

AI Model Trainer - Data Curation & Extraction Lead (Remote). Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Mercor. Education includes Bachelor of Commerce, Kenyatta University and Virtual Assistant Certificate, ALX. AI-training focus includes data types such as Text and labeling workflows including Data Collection, Evaluation, and Rating.

Labeling Experience

AI Evaluation & Rubric Specialist

MercorText

As an AI Evaluation & Rubric Specialist, you evaluated and ranked AI-generated customer service responses using quality, tone, reasoning, professionalism, and policy alignment criteria. You created detailed rubrics and evaluation criteria to assess LLM performance in simulated business and customer support scenarios. You built personas and digital environments and ran AI agents against structured scenarios, then analyzed weaknesses and provided structured feedback to guide performance improvements. • Evaluated multiple AI responses and produced rankings based on professionalism, human-like communication, reasoning quality, tone, and policy alignment. • Built detailed rubrics and evaluation criteria for LLM assessment across simulated scenarios. • Designed realistic tasks and digital environments using tools such as Gmail, Slack, Calendar, WhatsApp, and Google Drive. • Ran agents on structured prompts, analyzed outputs, and supported improvements via feedback and hinting systems.

2025 - Present

AI Model Trainer - Data Curation & Extraction Lead (Remote)

TextData Collection

As an AI Model Trainer and Data Curation & Extraction Lead, you coordinated data collection and quality assurance to support multilingual AI training. You maintained SLA-compliant quality and turnaround standards while monitoring performance metrics and synthesizing data insights for continuous process improvements. You collaborated cross-functionally with engineering and operations to align deliverables with evolving product goals across AI training projects. • Led and managed a remote team of 13 agents for structured onboarding, feedback, and performance management. • Coordinated data collection workflows and QA processes as a trusted partner for technical and operational teams. • Improved workflow efficiency and accuracy to enhance productivity and data integrity. • Monitored metrics and used synthesized insights to drive iterative improvements in training pipelines.

2022 - Present

Customer Support Agent (Remote)

Text

As a Customer Support Agent, you handled high volumes of customer requests and supported customer success operations using structured support workflows. While the role is not explicitly described as data labeling, it involved evaluating and responding to customer service interactions in alignment with service standards and policies. You used customer feedback and cross-functional collaboration to improve support processes, tone consistency, and self-service efficiency. • Managed high volumes of customer requests via Zendesk while maintaining SLA compliance and customer satisfaction. • Partnered with Finance, Operations, and Product to surface the voice of the customer and improve support workflows. • Created and maintained internal knowledge base content to support consistent tone and scalable self-service. • Provided actionable insights to improve communication strategies and contribute to churn reduction.

2021 - 2025

Education

Work History