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Freelancer Overview
Ann njeri Virtual Assistant Nairobi, Kenya [email protected] 0758460629 PROFESSIONAL SUMMARY Highly motivated virtual assistant with a strong background in customer support, digital communication, calendar, email, and social media management. Proficient in multitasking and discretion. with a focus on delivering high quality administrative support in fast based remote environments. Successfully increased team responses efficiency by 35% in previous administration roles. CORE SKILLS Email & Calendar Management Travel management Data Entry & Internet Research Customer Support (Chat & Email) File Organization & Documentation Social Media Assistance Confidentiality & Professionalism TOOLS & TECHNOLOGY Google Workspace (Docs, Sheets, Drive, Dropbox, Gmail, Calendar) Microsoft Office (Word, Excel, PowerPoint) Zoom, Google Meet, WhatsApp Business, slack CRM (hubspot software) Canva (Basic) Trello RELEVANT EXPERIENCE Virtual Assistant – Practice Experience Remote 2025 – present Managed emails and responded to inquiries in a professional manner Organized digital files and maintained accurate records Conducted internet research and summarized information Scheduled appointments and managed calendars Assisted with social media posting and engagement EDUCATION Certificate in virtual Assistant Alison – online 2025 CERTIFICATIONS & TRAINING Virtual Assistant Fundamentals (Online Training) Customer Service Skills Basic Social Media Management PERSONAL ATTRIBUTES Strong work ethic and rel