Anderson R.

Key Skills

Software

Don't disclose

Top Subject Matter

Trust & Safety / Content Moderation (Social Media and Community Platforms)

Trust & Safety / Social Media Risk Moderation

Online Dating / Content Moderation (LGBTQ)

Top Data Types

Text

Video

Document

Top Task Types

Classification

Freelancer Overview

ModSquad • Content Moderator / Customer Service/Support (Remote). Brings 21+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor of Business Administration, INSCAE (2011). AI-training focus includes data types such as Text and labeling workflows including Classification.

Labeling Experience

ModSquad • Content Moderator / Customer Service/Support (Remote)

Don't discloseTextClassification

Moderated and labeled user-generated content to ensure it complied with community standards and reduced policy violations. Applied risk and safety classifications to posts and social media interactions, including profanity, PR risks, abuse, violence, and vulnerable-person content. Used CRM and support tooling to triage and manage flagged items in a customer-facing environment.• Content moderation labeling for policy compliance (safe/unsafe, risk categories).• Bilingual (French/English) review of user content and communications.• Tier 1/Tier 2 support workflow for flagged interactions.• Quality focus with attention to detail and communication standards.

2016 - Present

Resolver (formerly Crisp Thinking) • Risk Analyst (Bilingual French/English, Remote)

Don't discloseTextClassification

Performed risk analysis and content labeling for clients’ social media pages to ensure they remained safe and compliant. Categorized and mitigated a wide range of risks including profanities, potential PR issues, abuse, violence, and content involving vulnerable persons. Achieved high risk identification and mitigation effectiveness by analyzing social media and website data and informing trust and safety policy decisions.• Labeled content according to trust-and-safety risk categories (abuse, violence, profanity, PR risk, vulnerable persons).• Conducted moderation of social media and website-related data for compliance.• Bilingual French/English moderation and risk agent responsibilities.• Supported policy creation and continuous improvement based on observed risks.

2022 - 2024

Netino • Bilingual Moderator / French/English Content Moderator (Contractor, Antananarivo)

Don't discloseTextClassification

Provided bilingual content moderation for clients’ dating websites, labeling content to manage and reduce extreme or non-compliant material. Reviewed LGBTQ website content to uphold community standards and reduce user complaints. Collaborated with platform and business goals through consistent moderation practices that supported improved retention and ad revenue.• Content moderation labeling for dating/LGBTQ web content compliance.• French/English review and classification of user content.• Reduction of complaints through consistent moderation decisions.• Support for business metrics via moderation-driven safety improvements.

2012 - 2018

Education

Work History