Ancent K.

Key Skills

Software

No software listed

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Text

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Care Representative. Brings 9+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Bachelor of Arts, Moi University (2016) and Kenya Certificate of Secondary Education, Mackenzie Education Centre High School (2011). AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Care Representative

Entity (NER) Classification

As a Customer Care Representative, I coordinated customer service operations across various communication channels, ensuring prompt and accurate service delivery. I maintained comprehensive records within CRM systems in accordance with quality standards. I also facilitated collaboration across departments to resolve complex issues and improve service outcomes. • Handled 60+ customer interactions daily across phone, email, chat, and social media. • Ensured first-contact resolution rate of 95%, reducing repeat inquiries. • Generated reports to support management in process improvement initiatives. • Contributed to a 30% reduction in complaints by identifying recurring issues.

2022 - 2023

Education

Work History