National Health Insurance Fund (NHIF) Intern — Insurance claims verification and supporting claims management operations.
Supported insurance claims verification and claims management operations by processing and reviewing member and claim-related records. Performed data cleaning and correlation tasks to maintain data integrity and ensure accurate case files. Conducted research and analysis on insurance products to support operational reporting and decision-making. • Processed insurance claims verification workflows. • Performed member registration and data entry into customer databases. • Managed customer inquiries by providing timely responses to service providers. • Ensured compliance with regulatory requirements during claims processing.