Anas B.

Key Skills

Software

No software listed

Top Subject Matter

IT support training (Windows Server administration, networking/security operations)

Salesforce CRM administration and automation

Top Data Types

Text

Video

Top Task Types

Question Answering

Freelancer Overview

Support IT (Training). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include N, A, and Salesforce. Education includes Professional Bachelor3s Degree, SupMTI (2025) and Specialized Technician Diploma, Cité des Métiers et des Compétences Nador (2025). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Question Answering, Computer Programming, and Coding.

Labeling Experience

Salesforce Administrator

Performed Salesforce administration tasks that included implementing automation workflows and basic custom logic for CRM data handling. Configured objects, fields, relationships, page layouts, and Lightning Apps to support structured data organization and business process execution. Built and tested simple Apex and SOQL components as part of maintaining and enhancing the system’s data interactions. • Automation with Salesforce Flows and approvals • CRM data model configuration (objects/fields/relationships) • Reports and dashboards creation for decision-making (structured outputs) • Basic Apex & SOQL development with testing/debugging

2025 - 2026

Support IT (Training)

TextQuestion Answering

Provided IT training support focused on troubleshooting and resolving user hardware and software issues in a structured, question-and-answer manner. Supported users by gathering diagnostic information and guiding them to appropriate resolutions based on observed symptoms. Documented and handled incidents through analysis of system behavior and user-reported problems. • User support and incident resolution support • Hardware/software diagnostics assistance • Ticketing/issue triage style workflows (implicit) • Ensuring continuity by addressing operational failures

2024 - 2024

Education

Work History