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A
Ana G.

Ana G.

Customer Support Supervisor

Georgia flagTbilisi, Georgia

Key Skills

Software

No software listed

Top Subject Matter

SaaS & Technology Platforms
Customer Support & Team Leadership
Behavioral Psychology & Customer Sentiment Analysis

Top Data Types

TextText
DocumentDocument

Top Task Types

Prompt + Response Writing (SFT)Prompt + Response Writing (SFT)
TranscriptionTranscription
Text SummarizationText Summarization
Question AnsweringQuestion Answering
Object DetectionObject Detection
Text GenerationText Generation

Freelancer Overview

Customer Support Leader and Supervisor with 4+ years of experience optimizing support operations, scaling remote teams, and managing high-stakes client escalations. Combines deep expertise in technical troubleshooting and workforce management with a Bachelor’s in Psychology to analyze user behavior, decrease churn, and build high-performing support teams. Bachelor’s Degree in Psychology | Grigol Robakidze University (2021–2025) High School Diploma | №2 Public School, Baghdati (2007–2019)

Labeling Experience

Yes, I have hands-on experience

Yes, I have hands-on experience. I have worked on creating specialized AI content and training conversational personas for an AI companion website. Additionally, I regularly work on prompt engineering—refining, testing, and optimizing prompts to push AI models past generic, robotic outputs and ensure high-quality, nuanced responses.

Not specified

Education

G

Grigol Robakidze University

Bachelor's degree in Human Sciences, Psychology

Bachelor's degree in Human Sciences
2021 - 2025
№

№2 Public School (Baghdati)

High School Diploma, N/A

High School Diploma
2007 - 2019

Work History

M

Mayflower

Customer Support Supervisor

Tbilisi
2024 - Present
H

Heroes Of Support

Freelance Customer Support Specialist

Tbilisi
2023 - 2024