Amy L.

Key Skills

Software

Other

Top Subject Matter

Insurance/Mortgage QA auditing, compliance documentation, data analysis

Medical coding (ICD-10 CM, CPC, HCPCS)

AI Training, evaluation rating, image identification

Top Data Types

Text

Document

Image

Top Task Types

Diagnosis

Evaluation/Rating

Question Answering

Object Detection

Freelancer Overview

I recently started working as an AI Trainer through DataAnnotations. I really enjoy the diversity of the work and I am eager for more opportunities in this field. I am a professional, trained in Medical Coding through Cuyahoga Community College and would be a valuable asset to your Medical Coding AI Training team. Additionally, my extensive background in Customer Service, Data Analysis, and Data Entry make me uniquely qualified for many different platforms. I am detail oriented and strive for the highest quality work.

Labeling Experience

Data Annotation AI Trainer

TextEvaluation/Rating

Rating for factuality, completeness, style, form, data alignment, text evaluation, and human feedback

2026 - Present

AAPC CPC preparation coursework (CPC certification exam pending)

Other

Completed AAPC CPC preparation education focused on medical terminology and physician coding guidelines. Studied ICD-10-CM, CPT, and HCPCS Level II coding standards to support accurate assignment of diagnosis and procedure codes. Prepared for the AAPC CPC certification exam by applying coding guideline knowledge in coursework requirements.• Completed and passed medical terminology and anatomy coursework supporting coding accuracy.• Completed AAPC 2026 physician coding coursework for CPC preparation.• Developed familiarity with coding guidelines for diagnosis and procedures using ICD-10-CM, CPT, and HCPCS Level II.• Prepared for CPC certification exam pending voucher receipt.

2025 - Present

Assurant Specialty and Property Insurance — Lead Manager, QA/QC Internal Auditor (remote)

OtherDiagnosis

Served as a QA/QC internal auditor and led customer care auditing workflows, performing data entry and auditing for multiple financial institutions. Applied compliance tracking and documentation processes to ensure quality alignment and customer service excellence across distributed teams. Conducted root cause analysis to identify operational and customer service improvement opportunities based on audited outcomes.• Oversaw assignment of auditing work based on employee skillsets and schedules.• Facilitated daily lender and QA/QC calibration meetings to align labeling/audit standards.• Maintained confidentiality and ensured accuracy of tracked property insurance and escrow processes.• Produced KPI reports, workflow tracking tools, and time studies to support quality monitoring.

2003 - 2018

Education

Work History