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Freelancer Overview
AMINAT AREGBE Lagos, Nigeria n +234 7089697497 )n [email protected] Open to Remote Customer Support & Virtual Assistant Roles | Immediate Availability PROFESSIONAL SUMMARY Customer Service Representative with 3+ years of experience delivering high-quality support via phone, email, and chat. Proven ability to resolve 50+ customer inquiries daily while maintaining a 95%+ satisfaction rate. Skilled in CRM systems, customer retention, and remote collaboration tools. KEY SKILLS Customer Support (Phone, Email, Live Chat) CRM Tools (HubSpot, basic CRM systems) Communication & Problem Solving Time Management & Multitasking Data Entry & Record Keeping Conflict Resolution & Customer Retention REMOTE TOOLS & TECHNOLOGY Google Workspace (Docs, Sheets, Drive, Calendar) Microsoft Office Suite (Word, Excel, Outlook) Slack, Zoom, Trello, Asana, Monday.com Canva, Mailchimp REMOTE WORK SETUP Stable internet connection Backup power supply Quiet and dedicated workspace WORK EXPERIENCE Customer Service Representative Plug Logistics Company | April 2023 – 2025 Managed 50+ inbound customer calls daily, resolving inquiries efficiently Achieved 97% customer satisfaction rating Maintained accurate customer records Collaborated to resolve complaints quickly Customer Service Representative Octra Markets Company | April 2021 – 2023 Responded to inquiries via phone, email, and social media Managed customer accounts accurately Processed account adjustments Contributed to a 30% increase in customer ba