L1 IT Administrator & DevOps Engineer - AI SaaS workflow reliability and data validation support
Provided L1/L2 support for AI SaaS product environments, focusing on API and workflow reliability. Troubleshot webhook errors, data mapping issues, and API failures that impact structured workflow data processing. Supported Power BI reporting and data validation activities tied to operational analytics. • Handled L1 tickets and L2 escalations across APIs, webhooks, and workflow integrations. • Troubleshot issues across N8N, Mautic, Twilio, AWS SES, and Brevo including data mapping errors. • Managed JIRA tickets and documentation and performed root cause analysis with engineering. • Supported Power BI reporting, KPI dashboards, and data validation for operational visibility.