Amal S.

Key Skills

Software

Other

Top Subject Matter

Agentic AI workflows for customer support automation and routing

Top Data Types

Text

Top Task Types

Function Calling

Freelancer Overview

Freelance Software Developer (Client-Facing) — AI agentic customer support automation using LLM APIs and LangGraph. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Computer Applications, Yenepoya (Deemed-to-be) University (2023). AI-training focus includes data types such as Text and labeling workflows including Function Calling.

Labeling Experience

Freelance Software Developer (Client-Facing) — AI agentic customer support automation using LLM APIs and LangGraph

OtherTextFunction Calling

Designed and shipped AI agent workflows that supported LLM tool-use and stateful operations for customer-facing automation. Built LLM-powered support automation using multi-provider model APIs with intent classification to route and execute relevant actions. Focused on end-to-end deployment of these agentic systems rather than manual dataset annotation. • Created agentic workflows using LangGraph with multi-step tool-use and external API integrations. • Implemented intent classification logic with OpenAI and Anthropic APIs to reduce manual resolution time. • Containerized and deployed services using Docker and GitHub Actions CI/CD pipelines. • Delivered iterative customer solution delivery from discovery and scoping through deployment.

2024 - Present

Education

Work History