Amaka C.

Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Service Officer. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Diploma in Medical Laboratory Science, Rivers State College of Health Science and Technology, Port Harcourt (2017). AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Service Officer

DocumentEntity (NER) Classification

As a Customer Service Officer, I was responsible for resolving high-volume customer queries and supporting onboarding on digital banking platforms. I ensured client satisfaction by educating customers on products and maintaining accurate records. The role demanded strong problem-solving and excellent customer service skills. • Addressed account-related issues and guided customers through transactions • Escalated and tracked transaction issues to prompt resolution • Assisted in onboarding customers to mobile banking services • Kept detailed documentation of client interactions

2024 - 2026

Education

Work History