Aliamin A.

Key Skills

Software

Don't disclose

Top Subject Matter

No subject matter listed

Top Data Types

Video

Top Task Types

Data Collection

Freelancer Overview

Akanni Al-ameen Olajuwon 8/10,OpeluwaStreet,Oyingbo,Apapard,Lagos. Tel:+2348152262542,+2348085657654 Email:[email protected] Objective To work in an environment on challenging assignments that shall yield the twin benefits of job satisfaction and a steady paced professional growth while assisting the organization to achieveitssaidaimsandobjectives. WorkExperience GIGLOGISTICS 20IkoroduRd,Jibowu,Lagos (November2024-Tilldate) POSITIONHELD:ExperienceCentreAgent KeyResponsibilities: CustomerInteraction:Answeringinboundqueries,makingoutboundcallsforfollow- ups,andengagingacrossmultipleplatforms(phone,email,chat,socialmedia). IssueResolution:Providingaccurateanswers,troubleshootingproblems,guiding users,andresolvingcomplaintswithpatienceandempathy. TransactionHandling:Processingorders,managingbilling,processingpayments,and handlingreturns/exchanges. AccountManagement:Reviewingcustomeraccounts,updatinginformation,and managingdetailslikeshippingandwarranties. Data&Documentation:LoggingdetailednotesinCRMsystems,adheringto compliance,andreportingrecurringissuestomanagement. Product&ServiceExpertise:Providingdetailedinformationaboutcompanyofferings andguidingcustomersonusage. Upselling/Cross-selling:Identifyingopportunitiestoofferadditionalproductsor services. Feedback&Improvement:Collectingcustomerfeedback,identifyingtrends,and suggestingprocessimprovementstomanagement. GOLDSPEEDFREIGHTAGENCY 8/10ItapejuSt,Apapa,Lagos102272,Lagos (2023–2024) POSITIONHELD: FieldAgent KeyResponsi

Education