Google IT Support Professional Certificate (In Progress)
In progress Google IT Support Professional Certificate work that supports AI-enabled support workflows and structured troubleshooting knowledge practices. Developing technical support competencies that can be used for evaluating and improving AI-assisted responses. Training aligns with systematically assessing issue causes and resolution paths. • In Progress certification coursework • Emphasis on IT support processes • Supports evaluation of troubleshooting outcomes • Builds foundation for AI-assisted support QA